If you face any problem with your order, please get in touch with our Customer care team on +91-900-4444-965 or email on firstname.lastname@example.org immediately.
Please provide as much information as you can about the problem, including your order number, product name and model number, and whether you prefer a refund or replacement. For bulk or customized orders, the cancellation, replacement or returns are subject to approval by the management.
If you are dissatisfied with your order for any reason or the product is damaged or defective, you can return your items shipped by Indulge for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
Exceptions to return:
In case following conditions are not met, Indulge reserves the right to charge 15% restocking fee or refuse the return.
- The items must be returned for refund or exchange within 7 days of original purchase
- Items and packaging must be received in proper condition
- Items have been used, or altered
- The original manufacture's packaging must not be damaged and repacked properly to avoid transit damage
- Packaging must include all original items, manuals, any included gifts, etc.
- Return Authorization Number must be clearly marked on the shipping box. Before returning package you need to contact Indulge to receive a Return Authorization Number (number to be placed on returning package). You can use the phone number listed on website or e-mail email@example.com
- Return package must include copy the original invoice or sale receipt
- If you have an exchange for the same amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below: ……………………. ……………………..
- Shipment and pickup charges to be borne by customer
- In case of transit damaged it is advisable that customer do not accept the material from Courier delivery boy and return mentioning reason as "Package in Damaged Condition"
How Long would it take for Refund or Exchange shipment?
- Once we receive your return in good condition, we will issue refund within 5 working days and in the same form as the original payment type.
- If you have opted to exchange then please refer to shipping policy document for shipment time…………..
- If you would like to cancel your order, you can do so provided, that the order has not yet been shipped. The entire amount would be refunded into your account. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.
- We reserve right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability.
- If your order is cancelled for any reason after your card has been charged, the said amount will be reversed to your card account.